Your Questions, Answered

Yes. A real person answers day or night, not a machine and not a call centre. If you've got a blocked drain at 2am, the same licensed plumber picks up as at 2pm.

Send us the details through the booking form and we'll confirm a time straight back. It's the same fixed-price job either way, and booking online is what unlocks the $50 off.

We guarantee a plumber at your door in 30 minutes once you call. That's a guarantee, not a best guess, and it applies across Chatswood and the surrounding area.

Yes, every day of the year. A blocked drain doesn't check the calendar, so neither do we.

No. The price we quote is the price you pay, even if the job under the house turns out harder than expected. That's the whole point of a fixed price before we start.

No. It's $0 call-out and a free quote before we lift a spanner. You're never paying just to have someone look.

We look at the job in person and put one number to you before any work starts. No hourly rate, and no estimate that creeps up later.

Seniors get 10% off the job, no card or proof of eligibility needed. It stacks with the $50 online booking offer, so both apply to the same call-out.

Yes, even ones labelled flushable. They don't break down like toilet paper does, and they catch on rough joints in older pipework until the line chokes.

It's the grated fitting near your house that's designed to overflow outside before sewage backs up inside. If yours is spilling, that's a sign the line past it is blocked, not a fault with the gully itself.

Our labour carries a lifetime warranty. If it fails, we come back and fix it, no questions and no cost to you.

It comes down to where the blockage sits. Your pipework up to the boundary is your responsibility. Anything past that point in the street main is Sydney Water's. We work out which side it's on before we quote, so you're not paying for a fix that was never yours to pay for.

Yes. Chatswood has a dense run of apartment buildings around the station. Shared drainage there needs sign-off from an owners corporation or strata manager before work starts, and we're used to handling that step.

A lot of it comes down to pipe age. Federation and bungalow-era homes on the ridge streets were laid with earthenware drainage that's now well past its working life. Mature street trees send roots straight into the cracked joints, and that's the recurring pattern we see.

Chatswood and the surrounding Willoughby area, including Artarmon, Willoughby, Roseville, Lindfield and Lane Cove. Same team and same guarantees, no matter which of those streets you're on.

We're in Chatswood and the surrounding suburbs on a regular run, not flown in for a single job. That's what lets us recognise a pipe problem before we've even opened the manhole.